Director, Client Success (Healthcare)

TL;DR

Director, Client Success (Healthcare): Overseeing relationships for large strategic employer clients to drive measurable value and foster long-term partnerships with an accent on strategic retention and account growth. Focus on presenting data-driven value stories, managing executive stakeholders, and executing tailored strategic plans for upselling and retention.

Location: Remote, must be based on the West Coast (USA)

Salary: $145,000 - $155,000

Company

A global leader in women’s health and family building solutions, trusted by leading employers and health plans.

What you will do

• Present data-driven value stories and actionable insights to key clients to demonstrate solution performance.
• Develop and execute strategic plans for account retention and upselling new product lines.
• Manage multi-level relationships with employers, brokers, and consultants as a trusted advisor.
• Define and achieve KPIs related to retention, satisfaction, and sales performance.
• Collaborate with internal executive teams to align strategies and ensure client satisfaction.
• Travel up to 25% for in-person client and stakeholder meetings.

Requirements

• 10+ years of strategic and consultative selling experience in healthcare, employer benefits, or insurance.
• Proven success managing relationships with large, complex employers.
• Must be based on the West Coast.
• Authorized to work in the United States without sponsorship.
• Strong analytical skills for financial modeling and driving client ROI.
• Expertise in presenting complex information to diverse executive audiences.

Culture & Benefits

• Family-friendly benefits including paid parental leave and fertility/family building support.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) plan with company match and company equity.
• Paid time off, including vacation, sick leave, and summer flex time.
• Mental health and wellness support (virtual and in-person).
• Professional development and mentorship programs.