Company hidden

2 months ago

Customer Success Manager (Healthcare SaaS)

95 000 - 115 000$

Work format

remote (only USA)

Work type

fulltime

Grade

middle

English

Country

Vacancy from Hirify Global, list of international tech companies
Plus is required to make matches and apply

Match & Cover letter

Plus required for matching with this vacancy

Job description

Text:

TL;DR

Customer Success Manager (Healthcare SaaS): Managing and growing relationships with payer clients for a homecare technology platform with an accent on client retention and SaaS solution optimization. Focus on uncovering business pain points, delivering tailored product demonstrations, and driving customer satisfaction metrics.

Location: Remote (Must reside in Pennsylvania or New Jersey)

Salary: $95,000 - $115,000

Company

hirify.global is a leading technology platform for home and community-based care, connecting patients, providers, and managed care organizations.

What you will do

Serve as the primary point of contact for designated clients, managing day-to-day operational needs.
Drive client retention by providing exceptional service and consulting on SaaS best practices.
Uncover business pain points and partner cross-functionally with the product team to provide feedback.
Lead product demonstrations to showcase the value of additional HHAeXchange solutions.
Collaborate with sales to identify growth opportunities within the market.
Manage KPIs related to customer satisfaction, ticket backlog, and turnaround times.

Requirements

Bachelor's degree.
3+ years of client service experience.
Must reside in Pennsylvania or New Jersey.
Proficiency in Salesforce and MS Office Suite.
Strong problem-solving and analytical skills.
Experience in healthcare/homecare industry or SaaS platforms (preferred).

Culture & Benefits

Competitive health plans and company-paid holidays.
401K retirement program with company match.
Paid time-off.
Remote work environment with 10-25% travel requirements.

Be careful: if the employer asks you to log into their system using iCloud/Google, send codes/passwords, or run code/software, don't do it - these are scammers. Always click "Report" or contact support. More in guide →

Similar vacancies