Customer Success Manager (Healthcare SaaS)

TL;DR

Customer Success Manager (Healthcare SaaS): Managing and growing relationships with payer clients for a homecare technology platform with an accent on client retention and SaaS solution optimization. Focus on uncovering business pain points, delivering tailored product demonstrations, and driving customer satisfaction metrics.

Location: Remote (Must reside in Pennsylvania or New Jersey)

Salary: $95,000 - $115,000

Company

hirify.global is a leading technology platform for home and community-based care, connecting patients, providers, and managed care organizations.

What you will do

• Serve as the primary point of contact for designated clients, managing day-to-day operational needs.
• Drive client retention by providing exceptional service and consulting on SaaS best practices.
• Uncover business pain points and partner cross-functionally with the product team to provide feedback.
• Lead product demonstrations to showcase the value of additional HHAeXchange solutions.
• Collaborate with sales to identify growth opportunities within the market.
• Manage KPIs related to customer satisfaction, ticket backlog, and turnaround times.

Requirements

• Bachelor's degree.
• 3+ years of client service experience.
• Must reside in Pennsylvania or New Jersey.
• Proficiency in Salesforce and MS Office Suite.
• Strong problem-solving and analytical skills.
• Experience in healthcare/homecare industry or SaaS platforms (preferred).

Culture & Benefits

• Competitive health plans and company-paid holidays.
• 401K retirement program with company match.
• Paid time-off.
• Remote work environment with 10-25% travel requirements.