Customer Service Engineer II (AV Systems)

TL;DR

Customer Service Engineer II (AV Systems): Troubleshooting, diagnosing, and resolving technical issues for audiovisual and cinema systems with an accent on field repairs, maintenance, and installation. Focus on ensuring system functionality, performing emergency on-site service, and providing technical support for high-profile live events and screenings.

Location: Must be local to Raleigh, NC

Company

A global leader in award-winning light technology solutions and services, committed to innovation and high-quality illumination products.

What you will do

• Troubleshoot and resolve complex AV and cinema system issues, including network connectivity and infrastructure.
• Perform on-site emergency repairs, preventative maintenance, and installations at customer locations.
• Provide timely technical support via telephone and in-person to ensure customer satisfaction.
• Coordinate equipment repairs, testing, and inventory management.
• Support live events and screenings to ensure seamless operation of AV equipment.
• Document all technical functions, installations, and service activities accurately.

Requirements

• Must be local to Raleigh, NC
• 3-5 years of relevant experience in technical support, field service, or PC repair.
• 3-5 years of experience in the repair, maintenance, or theory of digital projection and audio systems.
• Ability to perform frequent domestic and international travel on short notice.
• Strong understanding of AV signal flow, analog and digital circuits, and troubleshooting methodologies.
• Eligibility to obtain and maintain government security clearances if required.

Nice to have

• Experience with audio/video test and calibration equipment.
• Formal electrical or electronic training.
• Excellent communication and analytical skills.

Culture & Benefits

• Competitive salary and comprehensive health and dental benefits.
• Employer-matched 401(k) pension plan.
• Opportunities for professional growth and collaboration on global high-profile projects.
• Supportive environment focused on continuous improvement and innovation.