Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of strategic accounts throughout the customer lifecycle with an accent on driving adoption, satisfaction, and value realization. Focus on building long-term relationships with key stakeholders, identifying cross-sell and upsell opportunities, and ensuring successful cybersecurity outcomes for clients.

Location: Must be based in Canada with legal authorization to work in the jurisdiction

Salary: $80,000 – $84,000 (plus target sales commissions)

Company

hirify.global is a global leader in cybersecurity, providing AI-driven platforms and expert-led services to defend organizations against evolving cyber threats.

What you will do

• Manage a portfolio of named accounts, ensuring engagement and satisfaction throughout the customer lifecycle.
• Partner with customers to build and execute joint success plans that drive product adoption and business value.
• Monitor customer KPIs and analytics to identify areas for improvement and optimize solution usage.
• Conduct regular business reviews to articulate the value delivered and progress toward customer milestones.
• Drive business growth by identifying and facilitating cross-sell and upsell opportunities for services and products.
• Act as an escalation point for high-impact issues, coordinating with internal teams to ensure quick resolution.

Requirements

• 3+ years of experience in customer success roles, with additional background in sales or support.
• Proven experience in the cybersecurity industry is required.
• Must have legal authorization to work in Canada without employer sponsorship.
• Strong ability to build strategic relationships with senior executives and key influencers.
• Excellent organizational skills with experience in managing project plans and milestones.
• Understanding of recurring revenue sales models and renewal processes.

Culture & Benefits

• Remote-first working model with a focus on flexibility.
• Comprehensive benefits package including health and wellbeing support.
• Employee-led diversity and inclusion networks.
• Opportunities for community support through charity initiatives and volunteer days.
• Global wellbeing days to support work-life balance and recharge.