Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing a portfolio of high-value accounts to drive retention, increase Gross Payment Volume (GPV), and expand customer value through consultative partnerships. Focus on reducing churn, implementing the Challenger sales methodology, and collaborating with product teams to optimize payment services.

Location: Hybrid; Must be based in Vancouver, Toronto, Edmonton, or Kitchener-Waterloo (requires office attendance at least 1 day per week).

Salary: $60,000 base + $40,000 uncapped commission ($100,000 OTE)

Company

SaaS platform empowering small home service businesses to manage their operations, scheduling, and payments.

What you will do

• Manage a portfolio of ~300 high-value accounts focused on retention and GPV growth.
• Build deep, consultative relationships as a strategic partner to maximize client ROI.
• Conduct regular business reviews and strategic planning sessions to optimize product usage.
• Identify and drive upsell and cross-sell opportunities to increase customer lifetime value.
• Collaborate with product, risk, and support teams to ensure a seamless customer experience.
• Develop best practices for the Key Account Management department and mentor team members.

Requirements

• Demonstrated success in B2B software account management or sales.
• Track record of exceeding revenue targets (100%+) for the last 6+ months.
• Must be based in Vancouver, Toronto, Edmonton, or Kitchener-Waterloo.
• Proficiency with the Challenger sales methodology.
• Strong analytical, negotiation, and communication skills.
• Legal entitlement to work in Canada.

Nice to have

• Experience in the fintech sector.
• Experience working within the home services industry.

Culture & Benefits

• Comprehensive health benefits package with fully paid premiums for body and mind.
• Retirement savings matching (RRSP, TFSA, or FHSA).
• Equity rewards through stock options.
• Dedicated talent development program including career coaching.
• Annual stipends for health and wellness.