Lead Strategic Customer Success Partner (Transportation/Logistics)

TL;DR

Lead Strategic Customer Success Partner (Transportation/Logistics): Drive client retention and satisfaction for a portfolio of transportation/logistics accounts with an accent on strategic account planning, cross-sell/up-sell, and executive-level communication. Focus on building account plans from customer success playbooks, owning MBR/QBR deck creation from scratch, and partnering with operations to deliver continuous improvement across multiple projects.

Location: onsite at customer facility in Franklin, TN, United States

Company

hirify.global helps companies move goods more reliably and efficiently using real-time shipment data.

What you will do

• Manage a $2M+ net revenue portfolio and drive business growth.
• Design and create cross-sell/up-sell opportunities aligned to customer needs.
• Set strategic customer goals, collaborate with cross-functional teams, and ensure satisfaction across multiple projects.
• Own MBR/QBR design, creating custom, complex slides and decks with minimal support.
• Handle escalations and lead tough customer conversations.
• Support contract negotiations, budgeting, and resource allocation; guide CE best practices.

Requirements

• At least 7 years of experience in a customer-facing role within transportation/logistics.
• Experience with financial responsibilities (cost savings, net revenue, P&L) for a managed book of business.
• Experience creating reports in Excel or Google Docs.
• High school diploma or GED equivalent.

Nice to have

• Bachelor’s degree in business, logistics, or related fields.
• 8+ years logistics and transportation experience.
• Experience presenting to senior leadership.
• Account management experience.
• Experience with Tableau or Power BI.

Culture & Benefits

• Benefits eligibility for U.S. employees working more than 30 hours, including health, dental, and vision coverage.
• 401k match and wellness benefits.
• Parental leave, disability coverage, and life insurance.
• Potential performance/sales incentive bonus and equity awards depending on role.

Hiring process

• Interviews to assess customer success leadership, strategic account planning, and executive communication.
• Evaluation of experience owning reporting (MBR/QBR) and handling escalations.
• Final steps include role fit and confirmation of onsite work at the customer facility in Franklin, TN.