Director of Customer Success

TL;DR

Director of Customer Success (Digital Advertising/Programmatic): Lead customer engagement, growth, and retention strategy across hirify.global’s East Coast accounts with an accent on churn reduction, client advocacy, and executive-level relationship management. Focus on building and guiding a high-performing Customer Success team while translating programmatic advertising and trust & safety insights into measurable account health and ROI-driven recommendations.

Company

hirify.global provides an online trust and safety platform that helps protect businesses and consumers from deceptive, fraudulent, and non-compliant mobile and CTV apps and websites.

What you will do

• Set and execute customer engagement, growth, and retention strategy with a focus on churn reduction and client advocacy.
• Own and manage key client relationships across programmatic ecosystem accounts (SSPs, DSPs, ad exchanges, agencies, publishers).
• Advise clients on achieving business goals and address concerns related to ad fraud prevention and privacy compliance.
• Use data-driven monitoring of engagement metrics, team KPIs, and account health to identify risk and drive decisive next steps.
• Stay current on the competitive landscape, industry developments, and standards.
• Partner with Sales and Marketing to develop and optimize upsell and cross-sell strategies.

Requirements

• Location: Hybrid in VA or NY; U.S.-based applicants only
• 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles in programmatic/digital advertising technology (SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks).
• Advanced experience creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention.
• Proven ability to lead a high-performing Customer Success team with demonstrated performance and revenue goal achievements.
• Expert understanding of Invalid Traffic (IVT) and viewability in digital advertising.
• Strong knowledge of programmatic digital advertising and ad operations tools/practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, platforms) plus ability to run C-level conversations.

Culture & Benefits

• Excellent benefits package including medical, dental, and vision insurance (premiums 100% covered for employees; 50% for dependents).
• Unlimited PTO and 401k.
• Monthly internet reimbursement and hybrid, flexible hours.
• Opportunity for advancement and extremely competitive compensation.
• Annual team events and a high-performing team focused on winning.

Hiring process

• Not specified in the posting.