Customer Success Specialist

TL;DR

Customer Success Specialist: Managing the full customer journey from onboarding to renewal with an accent on maintaining high satisfaction and hitting monthly retention goals. Focus on building strong client relationships, ensuring fast time-to-value, and collaborating cross-functionally to solve complex customer issues.

Location: Must be based in Raleigh, NC

Company

hirify.global is a mission-driven company focused on creating meaningful experiences and solving real problems through innovative software solutions.

What you will do

• Serve as the primary point of contact to develop and maintain long-term customer relationships.
• Lead onboarding and training sessions to help new customers achieve their goals.
• Manage a dedicated book of business, ensuring customer satisfaction and meeting monthly retention targets.
• Drive product engagement to ensure customers realize fast time-to-value.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Maintain deep, up-to-date knowledge of evolving company products and services.

Requirements

• Must be based in or able to work from Raleigh, NC.
• Strong organizational and process management skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving mindset and client advocacy.
• Ability to work effectively both independently and within a team.
• Experience in a customer-facing role is preferred.

Culture & Benefits

• Comprehensive benefits including 401(k) matching, HSA/FSA, dental, vision, and mental health coverage.
• Flexible PTO policy to support work-life balance.
• Paid parental leave for growing families.
• Daily catered lunches and diverse snack offerings.
• Active employee-led interest groups and volunteer opportunities.
• Leadership development programs through the Culture Crew and Emerging Leader initiatives.