Team Lead, Customer Success Manager (SaaS)

TL;DR

Team Lead, Customer Success Manager (SaaS): Leading a team of CSMs while managing a portfolio of enterprise accounts with an accent on Cisco and multi-OEM Enterprise Agreement optimization. Focus on driving customer adoption, retention, and growth through strategic lifecycle management and cross-functional collaboration.

Location: Must be based in the United States

Company

hirify.global is a global technology services provider specializing in digital transformation, AI, cloud solutions, and cybersecurity.

What you will do

• Lead, mentor, and develop a team of Customer Success Managers to foster a culture of excellence.
• Manage a personal portfolio of enterprise accounts while coaching team members on customer outcomes.
• Drive adoption, renewals, and growth across the customer lifecycle.
• Serve as a Subject Matter Expert for Cisco and other OEM Enterprise Agreements.
• Define and monitor KPIs to measure customer health and success outcomes.
• Conduct Quarterly Business Reviews to demonstrate value and identify expansion opportunities.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• 2+ years of leadership or team lead experience.
• Must be based in the United States.
• Proven track record of managing enterprise accounts.
• Expertise in Cisco or other OEM ecosystem licensing models.
• Strong communication, presentation, and strategic thinking skills.

Nice to have

• Experience with Palo Alto or Juniper platforms.
• Bachelor’s degree or equivalent military experience.

Culture & Benefits

• Culture of trailblazers focused on innovation and digital transformation.
• Commitment to diversity, equity, and inclusion.
• Equal Opportunity Employer with a focus on community and employee support.
• Opportunities to work with cutting-edge AI, cloud, and cybersecurity technologies.