Service Engineer

Location: Tokyo, Japan. Onsite role with an expectation of primarily working from an HPE office.

Company

hirify.global is a global edge-to-cloud company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Operate a technology area or customer group, such as server administration, technical security management, or performance management.
• Integrate technical knowledge and business understanding to create customer solutions.
• Resolve routine in-scope technical incidents independently and collaborate on more complex incidents.
• Apply company solutions to moderately complex customer needs.
• Support customer expectation management and escalation processes.
• Build relationships with assigned-account management and set customer expectations within defined parameters.

Requirements

• Associate degree in a technical field with 3–5 years of related work experience; a bachelor's degree is preferred.
• Basic knowledge of company products and service offerings.
• Effective communication with technical staff and first-level management.
• Active listening and the ability to adjust messages to the audience.
• Problem-solving skills for proactive, reactive, and creative resolution within clearly defined procedures.
• Conceptual understanding of IT environments.

Culture & Benefits

• Health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.