Growth Product Manager

TL;DR

Growth Product Manager: Driving onboarding, activation, and retention for Shipping & Transportation products with an accent on product-led growth strategies and user experience design. Focus on designing customer experience experiments, implementing analytics tools like Pendo, and optimizing the Quick Start implementation offering.

Location: Must be based in or able to commute to Jacksonville, FL (Hybrid)

Company

A company with over 40 years of experience transforming supply chains, currently investing heavily in product-led growth initiatives.

What you will do

• Take ownership of the Quick Start guided implementation experience as an alternative to traditional managed implementations.
• Design and execute customer experience experiments to drive product-led growth, including trials, self-renewals, and retention.
• Research and implement growth-supporting instruments such as Pendo, surveys, and analytics tools.
• Communicate new feature releases to the customer community through documentation, in-app guides, and release notes.
• Collaborate across the organization to ensure a cohesive and engaging product experience.

Requirements

• Bachelor's degree in a relevant field such as marketing, graphic design, HCI, psychology, or computer science.
• Strong experience with digital product adoption and analytics platforms, specifically Pendo.
• Basic familiarity with front-end technologies including JavaScript, HTML, CSS, and React.
• Basic proficiency in SQL for database interaction.
• Must be authorized to work in the US without visa sponsorship.
• Excellent written and verbal communication skills.

Culture & Benefits

• High employee retention rate of 94%.
• Opportunity to work on meaningful supply chain transformation projects.
• Collaborative and innovative team environment.
• Commitment to diversity and inclusive workplace culture.

Hiring process

• Initial screening followed by discussions with the hiring manager and team members.
• Evaluation of your approach to product-led growth and experimentation.