Customer Support Specialist (Gaming Payments)

Location: Asia

Company

hirify.global provides commerce, liveops automation, community engagement, and payments infrastructure that helps mobile game studios build direct relationships with players.

What you will do

• Support players with payment, account, and platform usage issues.
• Investigate complex cases, validate payment status, and identify root causes.
• Distinguish payment issues, product defects, and game-related inquiries.
• Manage tickets, meet SLA requirements, and maintain clear communication throughout each case.
• Prioritize and escalate issues with appropriate context and supporting information.
• Identify recurring problems and collaborate with Product, Engineering, and Payments teams to improve support processes and automation.

Requirements

• Experience in customer support, technical support, user operations, or a similar customer-facing role.
• Excellent written and spoken English with clear, professional communication skills.
• Strong analytical and problem-solving skills with attention to detail and process discipline.
• Ability to explain technical or operational issues in a simple, user-friendly way.
• Ability to work in a shift-based or flexible schedule.

Nice to have

• Experience in gaming, mobile applications, or digital products.
• Experience in payments, fintech, or banking operations.
• Familiarity with customer support platforms such as Zendesk or Intercom.
• Understanding of payment flows, transaction lifecycles, and common payment issues.

Culture & Benefits

• Work with experienced professionals across global locations.
• High-growth environment with fast product iteration and direct communication.
• Autonomy, ownership, and decision-making responsibility.
• Access to AI, automation, and modern tools.
• Equity participation in the company's growth and long-term success.