7 дней назад
Voice Support Agent (iGaming)
Вакансия из Telegram канала - Мэтч & Сопровод
Покажет вашу совместимость и напишет письмо
Описание вакансии
TL;DR
Voice Support Agent (iGaming): Handling outbound player calls about payment issues, verifying transactions, and guiding players through payment procedures with an accent on multilingual communication, payment support, and CRM case management. Focus on resolving complex transaction issues, escalating cases to Payments, Risk, and Technical Support teams, and conducting structured follow-ups.
#вакансия #vacancy #iGaming
📞 Voice Support Agent (iGaming)
Open positions (4):
• 1 — English + French
• 1 — English + German
• 1 — English + Spanish
• 1 — English + Dutch
Responsibilities:
• Make outbound calls to players regarding payment-related issues
• Verify transaction details, payment methods and processing status
• Explain payment procedures and guide players through next steps
• Record call results and update cases in CRM / ticketing systems
• Escalate complex issues to Payments, Risk or Technical Support teams
• Conduct follow-up calls when necessary
• Gradually expand support to other player-related and operational cases
Requirements:
• English — C1–C2 (fluent spoken communication)
• Second language — C1–C2 (French, German, Spanish or Dutch)
• Experience in voice customer support or call center operations
• Background in iGaming, fintech or online services — advantage
• Basic knowledge of payment processes and online transactions
• Experience working with CRM / ticketing platforms
• Ability to follow scripts, internal guidelines and established procedures
• Strong communication and problem-solving skills
What we offer:
• Remote work format
• Competitive compensation with performance-based bonuses
• International iGaming company with strong growth potential
• Supportive and results-driven team
• Opportunities for professional and career development
💌 Join our team —
📞 Voice Support Agent (iGaming)
Open positions (4):
• 1 — English + French
• 1 — English + German
• 1 — English + Spanish
• 1 — English + Dutch
Responsibilities:
• Make outbound calls to players regarding payment-related issues
• Verify transaction details, payment methods and processing status
• Explain payment procedures and guide players through next steps
• Record call results and update cases in CRM / ticketing systems
• Escalate complex issues to Payments, Risk or Technical Support teams
• Conduct follow-up calls when necessary
• Gradually expand support to other player-related and operational cases
Requirements:
• English — C1–C2 (fluent spoken communication)
• Second language — C1–C2 (French, German, Spanish or Dutch)
• Experience in voice customer support or call center operations
• Background in iGaming, fintech or online services — advantage
• Basic knowledge of payment processes and online transactions
• Experience working with CRM / ticketing platforms
• Ability to follow scripts, internal guidelines and established procedures
• Strong communication and problem-solving skills
What we offer:
• Remote work format
• Competitive compensation with performance-based bonuses
• International iGaming company with strong growth potential
• Supportive and results-driven team
• Opportunities for professional and career development
💌 Join our team —
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
Текст вакансии взят без изменений
Источник -
