Community Support Manager

Location: Fully remote. Weekend work is required, with Saturday to Wednesday, Wednesday to Sunday, Thursday to Monday, or Sunday to Thursday schedules; early morning or evening shifts may be required depending on the time zone, and some public holidays are included.

Company

hirify.global is a private community providing members with access to people and opportunities for dating, networking, and friendship.

What you will do

• Provide timely, accurate, and precise email support to hirify.global members, handling inquiries with empathy and warmth.
• Troubleshoot product and service issues, identify root causes, offer solutions, and follow up on resolution and member aftercare.
• Communicate trends, recurring issues, and member insights to improve the member experience.
• Participate in product testing and support quality assurance during new releases.
• Analyze support data and surface actionable insights to improve team efficiency and member experience.
• Contribute to policy, process, and workflow improvements while collaborating with Community leadership and cross-functional partners.

Requirements

• Experience in customer service in any industry.
• Exceptional written and verbal communication skills, with strong active listening abilities.
• Strong critical-thinking and problem-solving skills.
• Excellent attention to detail and a consistent focus on quality.
• Deep empathy, patience, and a calm, thoughtful approach to conflict resolution.
• Passion for exceptional service and a high standard of member experience.
• Comfort working in a fast-paced startup environment.
• Ability to handle sensitive and confidential content with discretion, integrity, and sound judgment.
• Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on the time zone.

Nice to have

• Experience in hospitality, member clubs, or other high-touch service environments.
• Familiarity with the hirify.global app and community.
• Experience using Zendesk or a similar support platform.

Culture & Benefits

• Fully remote position reporting to the Head of Community Support.
• Work with a global support team and collaborate across the business.
• Support culture centered on empathy, thoughtfulness, hospitality, and high-quality member interactions.
• Weekend work, early morning or evening shifts, and some public holidays are required; schedules may evolve based on business needs.