Customer Support Specialist (Gaming)

Location: Remote, associated with Tel Aviv-Yafo, Israel

Company

hirify.global develops gaming products, features, and services for players.

What you will do

• Serve as the primary point of contact for players through high-quality email support.
• Answer everyday gameplay questions and handle sensitive or complex inquiries.
• Provide clear and accurate information about products, features, and services.
• Handle complaints and de-escalate challenging situations with empathy and sound judgment.
• Collaborate with Product, Operations, and Legal teams to investigate and resolve complex inquiries.
• Collect and share player feedback with Product and Support teams to drive continuous improvement.

Requirements

• 2–3 years of Customer Support experience through email or chat in a gaming company.
• Native-level English proficiency in written and spoken communication.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to handle complaints, resolve conflicts, and de-escalate challenging situations.
• Strong troubleshooting skills and ability to navigate multiple applications, tools, and platforms simultaneously.
• Creative, can-do mindset with a proactive approach to problem-solving, fresh ideas, and teamwork.
• Excellent attention to detail and ability to thrive in a fast-paced, high-pressure environment.

Culture & Benefits

• Remote workplace.
• Fast-paced, high-pressure working environment.
• Cross-functional collaboration with Product, Operations, Legal, and Support teams.