Operations Manager (Fintech)

TL;DR

Operations Manager (Fintech): Build and maintain the operational infrastructure for post-sale customer success, support, and commercial functions with an accent on renewal forecasting, NRR modeling, and customer advocacy. Focus on designing scalable playbooks, financial models, and cross-functional collaboration to drive growth and operational excellence.

Location: Hybrid in Barcelona, Spain and New York City, USA

Company

hirify.global is a leading Business Planning solution for finance teams, automating reporting and simplifying planning to drive strategic decisions, with a global team headquartered in New York and offices in Toronto and Barcelona.

What you will do

• Build and maintain CS operational infrastructure including health scores, renewal forecasting, expansion tracking, and churn risk identification.
• Own commercial data layer and strategic inputs for post-sale business including NRR modeling and ARR bridge reporting.
• Develop support operations infrastructure such as ticketing systems, SLA frameworks, and escalation workflows.
• Manage customer reference program end-to-end to support sales and marketing needs.
• Own reporting suite across CS, support, and commercial post-sale motion, partnering on board-level narratives.
• Collaborate cross-functionally with CS, support, finance, and sales teams to align operational strategy.

Requirements

• Location: Hybrid work in Barcelona or New York City.
• 5+ years professional experience with deep understanding of post-sale customer lifecycle and renewal pressure.
• Analytical skills to build NRR models and renewal forecasting with business insight.
• Experience using AI tools to automate workflows and accelerate analysis.
• Proven ability to build processes and operational infrastructure that are practical and trusted.
• Strong cross-functional collaboration skills without formal authority.

Nice to have

• Experience in fintech, FP&A, or finance-adjacent SaaS environments.

Culture & Benefits

• Competitive compensation including equity package.
• Generous vacation policy and medical insurance.
• Learning and development budget with access to wellbeing platform.
• Language courses in English and Spanish.
• Values focused on customer obsession, audacious ambition, diversity, and honest feedback.