Senior Vice President & General Manager (Senior Living)

TL;DR

Senior Vice President & General Manager (Senior Living): Leading the growth, profitability, and market strategy for the Senior Living vertical with an accent on full customer lifecycle management and P&L accountability. Focus on driving ARR growth, scaling customer-facing organizations, and building strategic relationships with C-suite stakeholders in the healthcare technology sector.

Location: Must be based in the USA (Remote, with travel required to Mississauga or Salt Lake City for office events).

Company

A leading health tech company providing a cloud-based platform for long-term and post-acute care providers, recognized for its innovative culture and AI-driven solutions.

What you will do

• Define and execute the Senior Living segment strategy for both diversified and pure-play operators.
• Own the P&L for the business unit, including revenue, gross margin, and operating expense accountability.
• Lead all customer-facing functions including Sales, Customer Success, Professional Services, and Support.
• Act as the primary executive sponsor for key customers and represent the company at industry forums.
• Drive cross-functional alignment with Product, Engineering, and Marketing to ensure market needs are met.
• Recruit, develop, and retain high-performing teams to achieve aggressive growth targets.

Requirements

• 15+ years of leadership experience in enterprise software, healthcare technology, or SaaS.
• 5+ years in a senior executive role with direct P&L ownership.
• Deep knowledge of the Senior Living market, operator economics, and regulatory environments.
• Proven track record of scaling customer-facing organizations (Sales, CS, Services).
• Ability to operate effectively in a matrixed environment and influence cross-functional partners.
• Willingness to travel extensively to meet with customers, prospects, and team members.

Culture & Benefits

• Comprehensive benefits starting from Day 1.
• Retirement plan matching (401k).
• Flexible Paid Time Off.
• Parental and caregiver leaves with fertility and adoption support.
• Continuous development support and learning programs.
• Lifestyle and wellness spending accounts.