Supervisor, Desk Side Support (IT Support)

TL;DR

Supervisor, Desk Side Support (IT Support): Providing technical services and coordinating desktop support for internal customers with an accent on hardware, software, and OS configuration. Focus on resolving complex technical issues across Windows, Mac, and Linux environments while ensuring SLA compliance.

Location: Herndon, VA. Must be a U.S. Person (citizen, permanent resident, asylee, or refugee).

Salary: $26.40 - $38.72 hourly

Company

hirify.global provides space intelligence tools to governments and businesses to monitor global change and advance space operations.

What you will do

• Coordinate and resolve desktop support issues including installations, upgrades, and OS configurations.
• Manage tickets and workflows in accordance with team SLAs.
• Administer Active Directory accounts and troubleshoot Citrix VDI.
• Provide support for Microsoft applications (Exchange, Outlook, Office, Visio) and mobile devices.
• Perform Windows 11, MacOS, and basic Linux (Ubuntu, Rocky) troubleshooting.
• Image systems and deploy software using SCCM.

Requirements

• U.S. Citizenship required.
• 2-4 years of experience in a technical support role.
• Proficiency in Windows 11, MacOS, iOS, Android, Office 2016, and M365 suite.
• Experience with Active Directory Administration and Citrix/Virtual PC environments.
• Ability to provide rotational 24/7 on-call support.

Nice to have

• Associate or Bachelor's degree in Computer Science or a related field.
• Active Secret or Top-Secret clearance.
• Experience in an enterprise environment.
• Experience with SharePoint and Visio.

Culture & Benefits

• Hybrid work options and flexible hours.
• Comprehensive insurance coverage (medical, dental, vision) and a matching 401(k) plan.
• Family-friendly benefits including maternity/paternity leave and adoption reimbursement.
• Professional development via tuition reimbursement, hackathons, and career development plans.
• Student loan repayment assistance.