Customer Implementation Consultant

TL;DR

Customer Implementation Consultant: Onboard new customers and resolve support queries for a tech-led solution with an accent on training delivery, inbound call/chat/ticket handling, and remote troubleshooting. Focus on building product knowledge, escalating and recording customer data accurately, and supporting growth through a soft sales approach.

Location: Orlando, Florida

Company

hirify.global provides tech-led solutions for customers and supports onboarding and ongoing service through its customer support and implementation functions.

What you will do

• Deliver training for new customers as part of onboarding
• Handle inbound customer support calls, webchats, and tickets
• Provide customer service via phone, email, webchat, and online user support
• Escalate issues when appropriate and accurately record customer data
• Conduct remote trouble-shooting and training sessions with clients
• Support call-time and upselling targets using a soft sales approach to identify growth opportunities

Requirements

• Driven and proactive; able to work independently and stay focused on success
• Organized with strong attention to detail for diary, phone, and update systems
• Resilient and calm under pressure while handling high volumes of calls
• Personable with empathy and a professional telephone manner
• Basic tech literacy: Android, iOS, and Windows operating systems
• Awareness of customer CRM systems and data input

Culture & Benefits

• Inclusive culture with support for personal development plans
• Close alignment of personal and business goals for shared success
• Role includes remote troubleshooting and training sessions with clients