Senior Enterprise Customer Operations Engineer (DevSecOps)

TL;DR

Senior Enterprise Customer Operations Engineer (DevSecOps/Kubernetes): Leading complex technical support and escalations for the Game Warden platform with an accent on cloud-native infrastructure and government security standards. Focus on resolving high-severity incidents, automating support operations, and mentoring engineers in mission-critical environments.

Location: Remote (US) - Must reside in DC/MD/VA, NC (Raleigh/Durham/Chapel Hill), CO (Denver/Colorado Springs), or TX (Dallas/Fort Worth)

Salary: $140,000 – $190,000

Company

hirify.global provides a FedRAMP High-certified, Kubernetes-native DevSecOps platform designed to accelerate software accreditation for U.S. national security missions.

What you will do

• Lead resolution of the most technically complex customer incidents and escalations across cloud infrastructure and platform capabilities.
• Serve as the primary technical escalation point, triaging critical issues and guiding other operations engineers through troubleshooting.
• Develop and maintain technical runbooks, support playbooks, and automation to improve resolution speed and consistency.
• Partner with Platform Engineering and Product teams to identify root causes of recurring operational issues and improve platform reliability.
• Mentor Enterprise Customer Operations Engineers through technical coaching and case reviews.
• Navigate government change control processes and classification-level constraints on behalf of customers.

Requirements

• U.S. citizenship is required.
• Ability to obtain and maintain a DoD Top Secret security clearance.
• Must reside in approved hiring hubs: DC/MD/VA, NC (Raleigh/Durham/Chapel Hill), CO (Denver/Colorado Springs), or TX (Dallas/Fort Worth).
• 5–8+ years of experience in technical support engineering, DevSecOps, SRE, or Cloud Infrastructure.
• Deep expertise in Kubernetes, Helm, containerization, and secure cloud-native application architectures.
• Strong proficiency with major cloud providers (AWS GovCloud, Azure Government, or GCP) in enterprise or government environments.

Nice to have

• Experience in fast-paced defense technology startups.
• Direct experience supporting DoD, IC, or federal civilian customers in a SaaS/PaaS context.
• Familiarity with Zero Trust architecture and government ATO processes.
• Experience with observability platforms like Grafana, Prometheus, Loki, and Mimir.
• Contributions to internal tooling and automation that reduce operational toil.

Culture & Benefits

• 100% Healthcare, vision, and dental coverage.
• 401(k) with a 3% company contribution.
• Equity incentive plan and discretionary bonuses.
• Flexible paid time off and federal holidays off.
• Tech and office supplies stipend plus an annual professional development budget.
• Parental leave and mental health resources.