Implementation Analyst (ERP)

TL;DR

Implementation Analyst (ERP): Driving the end-to-end deployment of AI-powered ERP solutions for US government agencies with an accent on technical configuration and data requirements gathering. Focus on bridging the gap between customer pain points and product functionality to ensure maximum ROI and system adoption.

Location: On-site in Chicago, IL

Salary: $78,000 – $93,000

Company

hirify.global is a leader in AI and ERP solutions specifically designed for local and state governments in the U.S.

What you will do

• Manage new customer implementations from initial data gathering through technical platform configuration and administrator training.
• Serve as the primary technical point of contact for customers deploying hirify.global or expanding their platform functionality.
• Interact with government leaders daily to guide them through the implementation process and empower them as successful administrators.
• Partner with cross-functional teams to simplify, enhance, and automate existing processes to improve customer workflows.
• Develop and leverage best practices for various data environments and customer verticals to increase implementation efficiency.
• Gather and communicate customer feedback and feature requests to product teams to ensure the solution remains a must-have.

Requirements

• 2+ years of experience in software implementation consulting or similar client-facing technical roles.
• Experience analyzing and reporting on large volumes of financial and operational data.
• Knowledge of government operational concepts and practices.
• Strong Excel skills, specifically using functions and formulas (v-lookup, pivot tables) to format data and develop reports.
• Excellent interpersonal, verbal, and written communication skills for providing effective customer support.
• Ability to adapt to a rapidly changing product and work in a fast-paced, results-driven environment.

Nice to have

• Experience with ETL tools and ETL report creation.
• Proficiency in macros and Visual Basic.

Culture & Benefits

• Performance-based culture with a strong emphasis on internal promotion and individual impact.
• Comprehensive healthcare options for individuals and families.
• 401(k) plan with company match and HSA contributions.
• Flexible vacation policy and paid company holidays.
• Paid parental leave and wellness stipends.
• Collaborative office environment featuring weekly catered lunches.