updated 11 hours ago
CX Account Manager Portuguese Market
33 600 - 40 400€
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
CX Account Manager Portuguese Market (B2B SaaS): Managing and retaining a Portuguese-market customer portfolio while improving satisfaction, identifying upsell opportunities, and supporting product improvements with an accent on client relationships, after-sales support, and customer needs analysis. Focus on answering customer queries, detecting journey weaknesses, and building long-term relationships through regular communication.
Location: Barcelona, Spain
Salary: €33,600–€40,400 per year
Company
develops AI-powered business management software that centralizes HR, finance, talent, operations, and IT workflows for companies of all sizes.
What you will do
- Manage and retain a portfolio of customers in the Portuguese market.
- Act as the first point of contact, answer customer queries, and provide after-sales support.
- Build long-term client relationships through regular video calls and product updates.
- Identify upsell opportunities and generate revenue from the customer portfolio.
- Analyze customer trends and weaknesses, report insights, and help improve customer journeys and the product.
Requirements
- Experience in customer service and sales, preferably in online support.
- Analytical, organized, proactive, and able to multitask.
- Comfort with digital tools and interest in the B2B SaaS environment.
- Strong communication and interpersonal skills with the ability to empathize with customers.
- Native-level Portuguese and professional English required.
Culture & Benefits
- Private health insurance through Alan.
- High-growth, multicultural, and friendly environment.
- Wellhub access, expense savings through Cobee, and language classes.
- Office breakfast, organic fruit, food discounts, and a pet-friendly workplace.
- Values include ownership, continuous learning, collaboration, and fast growth.
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