CX Account Manager Portuguese Market

Location: Barcelona, Spain

Salary: €33,600–€40,400 per year

Company

hirify.global develops AI-powered business management software that centralizes HR, finance, talent, operations, and IT workflows for companies of all sizes.

What you will do

• Manage and retain a portfolio of customers in the Portuguese market.
• Act as the first point of contact, answer customer queries, and provide after-sales support.
• Build long-term client relationships through regular video calls and product updates.
• Identify upsell opportunities and generate revenue from the customer portfolio.
• Analyze customer trends and weaknesses, report insights, and help improve customer journeys and the product.

Requirements

• Experience in customer service and sales, preferably in online support.
• Analytical, organized, proactive, and able to multitask.
• Comfort with digital tools and interest in the B2B SaaS environment.
• Strong communication and interpersonal skills with the ability to empathize with customers.
• Native-level Portuguese and professional English required.

Culture & Benefits

• Private health insurance through Alan.
• High-growth, multicultural, and friendly environment.
• Wellhub access, expense savings through Cobee, and language classes.
• Office breakfast, organic fruit, food discounts, and a pet-friendly workplace.
• Values include ownership, continuous learning, collaboration, and fast growth.