CX Account Manager (Portuguese Market)

TL;DR

CX Account Manager (SaaS/Customer Experience): Managing and retaining a portfolio of clients in the Portuguese market with an accent on boosting client satisfaction and identifying upsell opportunities. Focus on building long-term relationships, resolving customer queries, and reporting product improvement trends.

Location: Barcelona, Spain

Salary: €33,600 - €40,400

Company

hirify.global is building the leading AI Business Management Software for companies of all sizes, centralizing HR, Finance, Talent, Operations, and IT workflows.

What you will do

• Manage and retain a specific portfolio of existing customers in the Portuguese market.
• Identify upsell opportunities to generate incremental revenue from clients.
• Build strong relationships and engagement through regular video calls and product updates.
• Provide high-quality after-sales support and ensure prompt, accurate responses to queries.
• Proactively report trends and potential product weaknesses to improve the customer journey.

Requirements

• Experience in customer service and sales roles, preferably in online support.
• Native level of Portuguese is required.
• Professional English proficiency.
• Interest in the B2B SaaS environment.
• Analytical mindset with the ability to multitask and adapt to new tech tools.
• Must be based in Barcelona, Spain.

Culture & Benefits

• Private health insurance via Alan.
• Gyms, pools, and outdoor classes access through Wellhub.
• Expense management via Cobee.
• Multicultural environment with language classes.
• Office perks: breakfast, organic fruit, and a pet-friendly workplace.
• Food discounts with Nora.