updated 20 days ago
Professional Services Project Manager (Cybersecurity)
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Job description
Text:
TL;DR
Professional Services Project Manager (Cybersecurity): Leading the governance and end-to-end delivery of Cloudflare cybersecurity and networking projects for customers with an accent on scope, budget, risk, executive reporting, and customer relationships. Focus on coordinating multi-workstream engagements, analyzing project financial health, improving delivery methodologies, and using AI to automate reporting, risk detection, and documentation.
Location: Hybrid
Company
operates a global network that protects and accelerates Internet applications through cybersecurity, networking, and performance solutions.
What you will do
- Lead cross-functional technical teams delivering consulting, implementation, and support engagements for customers.
- Own project scope, schedules, budgets, risks, communications, governance gates, and executive reporting.
- Build trusted relationships with customers, partners, vendors, Account Executives, and Account Teams.
- Monitor budget burn, margins, revenue recognition, resource utilization, and overall project financial health.
- Develop scalable professional services methodologies, guides, customer assets, and lessons-learned practices.
- Use AI tools to automate status reporting, meeting summaries, action tracking, risk detection, forecasting, and documentation.
Requirements
- 8+ years of experience in professional services, project management, or customer-facing delivery roles.
- Experience in SaaS or technology environments and with global stakeholders, third-party partners, and complex multi-vendor projects.
- Professional experience using AI tools for delivery work, with sound judgment regarding secure and responsible AI use.
- Understanding of networking and security concepts, including Zero Trust, SASE, DNS, TCP/IP, HTTP, TLS, and APIs.
- Proficiency with Jira, Salesforce or a similar CRM, and a Professional Services Automation tool.
- Bachelor’s degree in a relevant field; PMP, PRINCE2, or similar certification is preferred.
Nice to have
- Professional working proficiency in Thai or Mandarin Chinese to support customers and stakeholders in the Thai and Greater China region.
Culture & Benefits
- Mission-driven work focused on protecting and improving the open Internet.
- Access to offices or hubs for an in-person interview may be requested at the offer stage.
- Employment may depend on authorization to access technology covered by U.S. export control laws without sponsorship for an export license.
- Commitment to equal opportunity, diversity, inclusion, and reasonable accommodations.
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