Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing strategic banking relationships across the Benelux region to ensure adoption, retention, and commercial growth with an accent on technical API fluency and strategic account planning. Focus on deepening product adoption, translating client feedback into product features, and driving upsell opportunities within highly regulated banking environments.

Location: Hybrid from Utrecht; must be based in the Netherlands (No relocation supported)

Company

hirify.global is a fast-growing FinTech SaaS company providing IBAN-Name Check services to banks and corporates across Europe to prevent payment fraud.

What you will do

• Own and manage a portfolio of strategic banking accounts in the Benelux to ensure adoption, retention, and growth.
• Act as a long-term strategic partner, handling complex technical and operational queries regarding APIs.
• Collaborate with product and sales teams to translate client feedback into new features.
• Identify and drive commercial growth through transactional upgrades and upsells.
• Support RFP processes and due diligence requirements.
• Analyze data to provide actionable insights that help clients grow.

Requirements

• Mid-level experience in Customer Success or Account Management within SaaS or Tech.
• Experience working with banking or similar highly regulated enterprises is essential.
• Technical fluency and comfort working with APIs.
• Fluent English plus proficiency in Dutch or French.
• Must be currently based in the Netherlands.
• Commercially aware mindset with a proactive approach to identifying growth opportunities.

Culture & Benefits

• Uncapped quarterly commission.
• 8% holiday allowance and 8% personal benefit budget.
• 25 vacation days and flexible working hours with a hybrid setup.
• Hardware package including MacBook Pro and iPhone.
• Covered travel costs and NS Business Card.
• Pension plan and a flat, non-hierarchical organizational culture.