Customer Support Consultant (2nd Line Lab)

TL;DR

Customer Support Consultant (2nd Line Lab): Providing technical support for 3D dental scanners and software with an accent on troubleshooting, case management, and partner communication. Focus on resolving complex technical issues, maintaining high service standards in CRM, and collaborating with internal departments to improve product quality.

Location: Must be based in Kyiv, Ukraine (Hybrid)

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals, serving customers in over 130 countries.

What you will do

• Provide technical support for hardware and software via phone, email, and online sessions.
• Manage support cases by collecting relevant information and documenting interactions in the CRM.
• Escalate customer feedback and technical issues to relevant internal departments.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• English: B2 level required for internal communication.
• Ukrainian: Fluent/Native level required for customer interaction.
• Strong problem-solving, logical thinking, and analytical skills.
• Customer-oriented approach with excellent communication abilities.
• Ability to multitask and remain stress-resistant in a fast-paced environment.

Culture & Benefits

• Comprehensive benefits package including 24 days of annual vacation.
• Medical insurance, paid sick leaves, and maternity/paternity leave.
• Comfortable office environment in UNIT.City with provided breakfasts and lunches.
• Opportunities for constant professional growth and development.
• Supportive environment with a focus on work-life balance and mental health.