Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Driving customer adoption and operational success for a cloud security platform with an accent on technical guidance, stakeholder management, and strategic planning. Focus on bridging the gap between customer needs and internal product/engineering teams to ensure high retention and platform value.

Location: Must be based in Singapore

Company

Wiz is a rapidly growing cloud security company that enables organizations to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.

What you will do

• Provide expert guidance on deployment, operational best practices, and help establish a Wiz Center of Excellence.
• Develop trusted advisor relationships with stakeholders ranging from practitioners to C-level executives.
• Create and execute Success Plans with defined goals and key performance indicators.
• Collaborate with Engineering and Support teams to resolve technical escalations and ensure high customer satisfaction.
• Advocate for customer needs internally and provide insights on new feature availability.
• Partner with Sales and Renewal teams to secure contract renewals and identify expansion opportunities.

Requirements

• 5+ years of experience in technical customer-facing roles such as TAM, Professional Services, or Solutions Engineering.
• Must have the legal right to work in Singapore without visa sponsorship.
• Strong understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies including Docker and Kubernetes.
• Proven track record of managing enterprise client relationships and driving customer success.
• Excellent communication skills with the ability to engage stakeholders at all organizational levels.

Nice to have

• CSP level certifications such as Certified Solutions Architect or Certified DevOps Engineer.
• B.S. in Computer Science, Engineering, or a related field.

Culture & Benefits

• Opportunity to work at one of the fastest-growing software companies globally.
• Collaborative environment that values world-class talent and creative thinking.
• Exposure to cutting-edge AI-powered security technology.
• Focus on professional growth and making a significant impact on customer security infrastructure.