Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing key accounts and resolving complex technical challenges to ensure client success with hirify.global products with an accent on strategic relationship building and technical troubleshooting. Focus on optimizing client solutions, delivering impactful presentations, and driving product improvements based on client feedback.

Location: Must be based in Manila, Philippines (Hybrid: 2 days office / 3 days remote)

Company

hirify.global is a global innovation powerhouse and market leader in AI, cloud, and digital software, serving over 25,000 businesses including 85 of the Fortune 100.

What you will do

• Act as a trusted advisor for key clients, resolving complex technical challenges to ensure their success.
• Build and maintain strong, collaborative, and long-term strategic partnerships with clients.
• Collaborate across internal teams to provide exceptional technical support and customer service.
• Leverage deep knowledge of hirify.global products to troubleshoot client issues and optimize their solutions.
• Analyze client business needs to identify opportunities for enhancing their success with hirify.global solutions.
• Develop and deliver training and presentations to help clients maximize their investment in products.

Requirements

• Must be based in Manila, Philippines to support the hybrid work model.
• Bachelor's degree in Computer Science, Business Information Systems, or equivalent work experience.
• 5+ years of experience in technical or service roles within software, telecom, or contact centers.
• Demonstrated proficiency in advanced technical problem-solving and troubleshooting.
• Fluency in written and verbal English communication.
• Working knowledge of contact center software design and functionality.

hirify.global-to-have">hirify.global to have

• Experience or knowledge in Telecom and Connectivity.
• Knowledge of programming and system integrations.

Culture & Benefits

• hirify.global-FLEX hybrid model providing a balance of 2 office days and 3 remote days per week.
• Fast-paced, collaborative, and creative environment within a global market leader.
• Endless internal career opportunities across multiple roles, disciplines, and domains.
• Opportunity to work with a high-performing team of "best of the best" professionals.