Technical Account Manager (Contact Center Software)

Location: Manila, Philippines; hybrid schedule with 2 days in the office and 3 days working remotely each week

Company

Enterprise software company providing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Act as a trusted technical advisor for key accounts and resolve complex customer issues.
• Build strategic, long-term relationships with clients and understand their business needs.
• Collaborate with internal teams to deliver technical support and customer service.
• Troubleshoot contact center software issues and optimize customer solutions.
• Present client achievements and best practices, and train customers to maximize product value.
• Identify product and service enhancements based on customer feedback.

Requirements

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field, or equivalent experience.
• At least 5 years of experience in a technical or service role within software, telecommunications, customer service, contact centers, or service delivery.
• Strong analytical, technical problem-solving, and advanced troubleshooting skills.
• Excellent written and verbal customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Working knowledge of contact center software design, functionality, and technical concepts.

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• Experience or knowledge in telecommunications, connectivity, programming integrations, software, systems, or applications.

Culture & Benefits

• Hybrid hirify.global-FLEX work model with three remote days and two office days per week.
• Fast-paced, collaborative, and creative work environment.
• Opportunities to learn, grow, and pursue internal career paths across roles, disciplines, domains, and locations.
• Work with products used by global businesses across customer experience, financial crime prevention, and public safety.