Customer Solution Manager (Cybersecurity)

TL;DR

Customer Solution Manager (Cybersecurity): Managing post-sale strategic partnerships for high-impact enterprise accounts with an accent on value realization, adoption of cryptographic security platforms, and risk mitigation. Focus on orchestrating cross-functional efforts across Sales, Product, and Support to ensure long-term customer retention and growth.

Location: Must be based in the United States (Remote role with up to 10-20% travel).

Salary: $132,183–$193,868 per year.

Company

hirify.global is a global leader in identity-centric security solutions, serving over 150 countries with scalable technologies to keep the world moving safely.

What you will do

• Develop and execute strategic Customer Success Plans to align customer objectives with hirify.global capabilities.
• Monitor customer health using data-driven insights to proactively identify and mitigate risks.
• Lead adoption leadership initiatives, specifically focusing on the hirify.global Cryptographic Security Platform (CSP).
• Orchestrate cross-functional action plans across Sales, Product, and Support to remove blockers and restore momentum.
• Partner with Account Executives to identify growth opportunities and ensure renewal readiness.
• Capture and communicate strategic customer feedback to inform product prioritization and development.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Consulting within enterprise software/security.
• Proven ability to influence senior stakeholders and operate effectively in a matrixed environment.
• Strong analytical and operational discipline with experience translating goals into success plans.
• Demonstrated ability to partner cross-functionally with Sales, Product, and Services teams.
• Bachelor’s degree or equivalent professional experience.
• Must be based in the United States and able to travel up to 10-20% as needed.

Nice to have

• Experience in cybersecurity, identity, access management, PKI, or HSMs.
• Familiarity with Gainsight and Salesforce.
• Relevant certifications such as CISSP, CISM, or PMP.

Culture & Benefits

• Comprehensive health and well-being programs including medical, vision, and dental.
• Generous 401(k) matching contribution.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement programs.
• Commitment to diversity, inclusion, and professional career growth.