Field Service Technician II (Igaming)

TL;DR

Field Service Technician II (Igaming): Performing installation, maintenance, and troubleshooting of gaming equipment at customer sites with an accent on component-level repair and preventative maintenance. Focus on ensuring high-quality service delivery, managing inventory, and providing technical support for EGM, PTG, and ETG products across the King County area.

Location: Must be based in or able to work in the Seattle, WA area (King County)

Company

hirify.global is a global leader in the land-based gaming industry, building cutting-edge technology, products, and content for iconic casinos and operators.

What you will do

• Perform scheduled and unscheduled service calls, including installs, conversions, and removals of gaming equipment.
• Troubleshoot customer issues over the phone and on-site down to the component level.
• Conduct preventative maintenance on EGMs, PTG, and ETG products.
• Manage part inventory and customer tickets using Salesforce.
• Train less experienced technicians on troubleshooting techniques and repair procedures.
• Ensure all tools and equipment are maintained in safe, working condition.

Requirements

• Must be at least 21 years old as required by gaming law.
• Valid driver’s license for the state of residence.
• Ability to obtain a valid gaming card.
• 1-2 years of experience in assembly, testing, or repair of electronic or mechanical devices.
• Basic knowledge of electricity, electronics, and mechanics.
• Physical ability to lift, push, and move heavy equipment over 70 lbs.

Nice to have

• Previous experience in the gaming industry.
• Strong IT knowledge and background.
• Experience reading and understanding complex schematics and service manuals.

Culture & Benefits

• Equal Opportunity Employer committed to diversity and inclusion.
• Opportunity to work with cutting-edge gaming technology.
• Professional development through technical training and bulletins.
• Standard corporate benefits package.