Technical Account Manager

TL;DR

Technical Account Manager: Delivering software implementation, configuration, and deployment for clients using hirify.global products with an accent on troubleshooting complex issues and guiding users through training. Focus on building strong client relationships and collaborating across teams to streamline client operations and drive continuous improvement.

Location: Santa Barbara, CA

Salary: $75,000 - $78,800 annually

Company

hirify.global provides real estate property technology software and services.

What you will do

• Lead software implementation, configuration, and deployment for clients.
• Consult with clients to understand needs, advise on best practices, and deliver customized solutions.
• Troubleshoot and resolve complex software issues as a trusted technical resource.
• Collaborate across teams to identify opportunities that improve outcomes for assigned clients.

Requirements

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences (or equivalent education and experience).
• Two (2) years of technical or client support experience.
• Advanced knowledge of hirify.global domain or significant experience in relevant industry.
• Advanced technical and product knowledge of one or more hirify.global software products.
• Knowledge of accounting practices and property management (or relevant hirify.global-supported industry) best practices.
• Competence in Microsoft operating/network system operation, relational databases, or SQL/Oracle language.

Nice to have

• Ability to configure and manage networks and peripherals.
• Experience with HTML and cloud services.

Culture & Benefits

• Hybrid work arrangement.
• 100% paid employee medical premiums.
• Company profit-sharing plan.
• Comprehensive training programs and flexible work arrangements.
• Travel required during the second week of employment for training purposes.

Hiring process

• Submit an application through hirify.global’s applicant portal.
• Interviews and evaluations based on role requirements and technical/client support experience.