Associate Software Fulfillment Specialist

TL;DR

Associate Software Fulfillment Specialist (SaaS Operations): Managing end-to-end software fulfillment and SaaS delivery workflows with an accent on licensing automation, customer onboarding, and compliance. Focus on executing provisioning processes, resolving access inquiries, and performing UAT for export-controlled products.

Location: Must be based in the U.S. (Fully remote)

Compensation: $50,201–$73,627 per year

Company

hirify.global is a global leader in identity-centric security solutions, serving over 150 countries with scalable technologies to secure digital transactions and identities.

What you will do

• Execute end-to-end order fulfillment workflows, including license generation and credential delivery.
• Manage customer lifecycle activities within TrustedCare, ensuring seamless onboarding and activation.
• Validate customer and geographic eligibility to ensure compliance with U.S. export control regulations.
• Provide ongoing support for access, provisioning, and platform-related inquiries.
• Partner with cross-functional teams to identify process gaps and implement automation improvements.
• Own User Acceptance Testing (UAT) for new features and product releases.

Requirements

• Must be authorized to work in the United States without sponsorship.
• Must be based in the U.S.
• Exceptional attention to detail and accuracy in high-volume operational tasks.
• Experience working with enterprise business systems such as Salesforce or Oracle EBS.
• Familiarity with SaaS or software delivery processes.
• Strong communication skills and ability to operate independently.

Culture & Benefits

• Comprehensive health and well-being programs including medical, vision, and dental.
• Generous 401(k) matching contribution.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement.
• Flexible work environment with a focus on diversity, inclusion, and professional growth.