Area Business Analyst (Mid-Atlantic Area)

TL;DR

Area Business Analyst (Mid-Atlantic Area): Ensuring regional employees are trained on Regional/Branch processes and supporting system rollouts, implementations, and process changes across branches with an accent on operations system issue resolution and executive/regional program reporting. Focus on building and maintaining business process documentation, analyzing compliance and performance metrics (including NPS, headcount, forecasts, and P&L), and coordinating escalation and communication between Shared Services and branches.

Location: Nashville, Tennessee, United States

Company

hirify.global provides elevators and related solutions for buildings.

What you will do

• Act as the primary contact for management, end-users, and programming staff on operations system issues, new system rollouts, implementations, and cross-branch problem solving.
• Provide executive support to the Regional President, including calendar and meeting management, expense reports, correspondence, travel planning, and presentation/document preparation.
• Deliver functional expertise and serve as the escalation point for branches on processes and procedures.
• Assist, manage, train, and develop Branch Admin staff and new employees.
• Create and update business process documents, maintain lessons learned/best practices, and support compliance and quality improvement.
• Own regional program and reporting support: headcount reporting, org charts, compliance audits, NPS consolidation, forecasting/quoting analysis, Growth Report reconciliation, sales performance tracking, P&L/budget monitoring, fleet/dispatching/inventory and other operational audits, and college recruiting coordination.

Requirements

• Bachelor’s degree preferred and 5 years of related experience in executive/office management (or equivalent education and work experience).
• Advanced skills in MS Excel, Access, and PowerPoint, including building and manipulating complex spreadsheets and databases.
• Experience with a customer relationship management (CRM) tool is preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and multitask with limited supervision.

Culture & Benefits

• Medical, dental, and vision coverage; FSA and HSA options.
• Company-paid disability and life insurance, plus optional life and AD&D coverage.
• 401(k) retirement savings plan with company match (dollar-for-dollar match on the first 5% contributed).
• 15 days of vacation per year, 11 paid holidays, and paid sick leave per policy.
• Up to six weeks of paid parental leave after 90 days of full-time employment.
• Tuition reimbursement and Employee Assistance Program (EAP).