Sales & Customer Success Representative (SaaS)

TL;DR

Sales & Customer Success Representative (SaaS): Managing front-line customer relations and warm-sales operations for a seasonal pool service B2B platform with an accent on lead conversion and pipeline management. Focus on conducting discovery calls, resolving inbound support tickets, and streamlining the sales cycle to reduce founder workload.

Location: Remote (Must be based in LATAM or South Africa). Work schedule: EST (8:00 AM – 5:00 PM, Monday–Friday)

Salary: $1,300 – $1,800 USD/month

Company

A bootstrapped B2B SaaS company providing software for the seasonal pool service industry.

What you will do

• Own the entire front-line customer and warm-sales operation.
• Handle inbound support calls and tickets to ensure customer confidence.
• Conduct 15–30 minute discovery and quoting calls with warm leads.
• Manage the HubSpot pipeline, including follow-ups and trade-show leads.
• Undergo initial immersion in the founder's service business to learn operational workflows.

Requirements

• 2–5 years of experience in a hybrid customer success and inside sales role.
• Proven track record of closing deals via phone with warm inbound leads.
• Hands-on experience with HubSpot for pipeline, sequencing, and deal-stage tracking.
• Experience selling to or supporting SMB service businesses (e.g., HVAC, plumbing, landscaping).
• C1+ English proficiency for live phone communication with US-based customers.
• Must be based in LATAM or South Africa.

Nice to have

• Experience with seasonal or field-service business demand cycles.
• Prior work in early-stage, founder-led companies.
• Familiarity with FSM software like Jobber, Housecall Pro, or ServiceTitan.
• Experience using AI-assisted support tools such as Claude or ChatGPT.

Culture & Benefits

• Fully remote work environment.
• Direct mentorship from international industry experts.
• Recognition and incentives for maintaining high CRM hygiene.
• Generous PTO in accordance with company policy.
• Access to global networking and professional growth resources.

Hiring process

• Application, screening, and skills assessment.
• Topgrading and Client interviews.
• Job offer and onboarding.