Customer Success & Inside Sales Representative (SaaS)

Location: Remote from Honduras, the Dominican Republic, Mexico, Colombia, Brazil, South Africa, or Argentina. Work schedule: EST, 8:00 AM–5:00 PM, Monday–Friday.

Company

hirify.global connects top candidates with startups in the US and EU, including a bootstrapped B2B SaaS client serving the seasonal pool and field service industry.

What you will do

• Answer inbound customer calls and emails, resolve tier-1 support requests, and manage ticket communication in HubSpot.
• Triage product bugs by collecting screenshots and reproduction steps and submitting structured reports to engineering.
• Conduct discovery and quoting calls with warm inbound leads and follow up on quotes through HubSpot sequences.
• Own trade show lead follow-up and track call volume, lead-to-quote conversion, and quote-to-close rates.
• Maintain accurate CRM records, deal stages, operational reports, and proactive follow-up queues.
• Complete a 1–2 month onboarding rotation in the physical pool service business and support it during peak periods.

Requirements

• 2+ years of consultative B2B or B2C phone sales experience with a record of closing discovery-based deals.
• Hands-on experience managing a HubSpot, Salesforce, or Zoho CRM pipeline, including sequencing, task management, and deal-stage tracking.
• Experience in customer support or customer success handling live phone and email inquiries, ticket logging, and issue triage.
• Background in SaaS, field service, or home services, with measurable sales results, quota attainment, or conversion metrics.
• C1+ English with clear, neutral pronunciation is required for phone communication with US customers.
• Ability to work independently in a remote or distributed role and manage daily task queues.

Nice to have

• Experience in a founder-led or early-stage SaaS company.
• Familiarity with seasonal or demand-fluctuating business models.
• Experience managing trade show or event lead follow-up campaigns with 100+ leads.
• Experience working across two business units or functions.

Culture & Benefits

• Fully remote work within the stated locations.
• Recognition for maintaining CRM hygiene and completing reporting on time.
• Generous paid time off according to company policy.
• Health coverage for Philippines-based full-time employees after three months.
• Direct mentorship, professional development resources, and international networking opportunities.

Hiring process

• Application and screening.
• Skills assessment and Topgrading interview.
• Client interview, job offer, and client onboarding.