Lead Customer Success Manager (SaaS)

TL;DR

Lead Customer Success Manager (SaaS): Managing the full customer lifecycle for enterprise accounts with an accent on strategic success planning, adoption, and revenue growth. Focus on driving cross-functional alignment, delivering measurable ROI, and acting as a strategic advisor to high-value clients.

Company

hirify.global is a leading AI-powered platform that provides actionable insights for sales teams by analyzing billions of interactions to drive revenue and pipeline.

What you will do

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle from onboarding through adoption, renewals, and expansion.
• Partner with Sales, Product, and Engineering to drive continuous value delivery and influence the product roadmap.
• Identify and develop new champions within top-tier accounts to expand platform influence.
• Contribute to customer marketing efforts by delivering case studies and references.
• Use data-driven insights to align solutions with complex business objectives.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company or agency.
• Proven experience managing enterprise customers with $5M+ ARR and multiple stakeholders.
• Deep understanding of Sales, Marketing, and Revenue Operations workflows.
• Strong analytical storytelling skills with the ability to translate data into executive-level business insights.
• Ability to travel 15% for customer meetings, EBRs, and success milestones.
• Proven ability to manage multiple complex accounts and prioritize effectively.

Nice to have

• Proficiency in Salesforce and AI-driven sales tools.
• Experience in data analytics.