Technical Customer Service Admin

TL;DR

Technical Customer Service Admin: Supporting back-office operations for the technical service team with an accent on SAP data management, service request processing, and customer invoicing. Focus on maintaining accurate master data, managing third-party purchase orders, and fostering strong relationships with customers and internal stakeholders.

Location: Bucharest, Romania

Company

hirify.global is a leading global provider of water and hygiene solutions, operating 70 manufacturing facilities worldwide with a focus on sustainability and operational efficiency.

What you will do

• Process emergency service requests via email and Salesforce.
• Manage SAP notifications, service orders, and outbound iDocs.
• Handle debit memo requests and resolve customer invoicing errors.
• Maintain and update customer and equipment master data in SAP.
• Process third-party purchase orders and manage related invoicing.
• Onboard new technicians and third-party partners.

Requirements

• Minimum 2 years of experience in an administrative role.
• Fluent in English (written and verbal).
• Proficiency in MS Office, SAP, and Salesforce.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and adapt to a fast-paced environment.
• High school diploma or equivalent.

Culture & Benefits

• Private medical care and life insurance.
• Meal vouchers and annual performance-based bonus.
• Holiday allowance plus Christmas and Easter bonuses.
• Extra vacation days, including birthday leave and tenure-based accrual.
• Opportunities for professional growth within a global organization.