Support Specialist (Complaints, Lithuanian)

TL;DR

Support Specialist (Complaints): Managing formal customer complaints and resolving complex issues with an accent on regulatory compliance and fair treatment. Focus on root-cause analysis, quality control, and collaborating with internal teams to improve service standards.

Location: Must be based in Poland or Romania

Salary: PLN 6,900–7,300 gross monthly (Poland)

Company

Revolut is a global financial super app providing spending, saving, and investment services to over 75 million customers worldwide.

What you will do

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyze, and resolve customer issues.
• Improve internal procedures and maintain accurate data archives.
• Collaborate with Product and Quality Assurance teams for effective resolution.
• Ensure complaint-handling processes adhere to legal and regulatory standards.
• Take ownership of problems and policies from end to end.

Requirements

• Bachelor's degree required.
• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Fluency in Lithuanian (C1+ level).
• Excellent communication, analytical, and IT skills.
• Independent problem-solving approach and attention to detail.

Culture & Benefits

• Opportunity to work in a fast-growing, multicultural fintech environment.
• Focus on diversity, inclusion, and employee development.
• Career progression opportunities within the company.
• Certified Great Place to Work environment.