Location Support Specialist

TL;DR

Location Support Specialist (Customer Experience): Coordinating product replacements, on-site issues, and relocations with an accent on cross-functional collaboration and high-quality customer communication. Focus on managing a portfolio of support cases, optimizing operational workflows, and ensuring successful product installations.

Location: Remote (USA)

Salary: $70,000 – $72,000

Company

A high-performance safety technology company focused on reducing crime and protecting privacy through innovative hardware and software solutions.

What you will do

• Manage a portfolio of customer support cases for product relocations and replacements.
• Provide high-quality support to customers via email, phone, and other appropriate channels.
• Lead and track complex cross-team initiatives, ensuring stakeholders remain informed.
• Collaborate cross-functionally with Field Operations, Deployment Strategy, and Project Management teams.
• Develop and document improvements to team workflows and operational processes.

Requirements

• Must be based in the USA.
• At least one year of demonstrated excellence in customer-facing roles.
• Ability to work strategically in a fast-paced, high-growth environment.
• Experience working cross-functionally on complex projects.
• Strong organizational skills and business acumen to solve operational challenges.

Culture & Benefits

• Flexible PTO and 11 paid company holidays.
• Fully-paid health benefits (Medical, Dental, Vision) with an HSA match.
• 12 weeks of 100% paid parental leave, plus recovery time for birthing parents.
• Comprehensive stipends: $150/month for WFH, $250/year for productivity, and a one-time $750 home office setup.
• Fertility and family benefits via Maven ($50,000 lifetime maximum).
• Additional perks including caregiver support (Cariloop), Equity/Stock Options, and Pet Insurance.