Technical Account Manager II (Cybersecurity)

TL;DR

Technical Account Manager II (Cybersecurity): Managing the end-to-end onboarding process for new mid-market customers with an accent on technical integration, customer advocacy, and project leadership. Focus on resolving complex technical issues, driving successful implementation within the first 90 days, and collaborating with cross-functional teams to ensure long-term customer success.

Location: Must be based in the USA

Salary: $86,000 - $135,000 per year

Company

A global leader in cybersecurity providing an advanced AI-native platform to stop breaches and protect modern organizations.

What you will do

• Lead the onboarding process for new mid-market customers from post-sale to successful deployment.
• Define and deliver success criteria for the first 90 days of the customer lifecycle.
• Serve as a primary customer advocate, documenting feedback and assessing needs with internal stakeholders.
• Research and resolve technical issues, providing actionable recommendations and action plans.
• Collaborate with cross-functional groups to manage escalated cases and ensure timely resolution.
• Create knowledge base content to capture learnings and improve internal processes.

Requirements

• Must be based in the USA
• Bachelor’s degree or equivalent professional experience.
• Professional fluency in English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, security, and infrastructure.
• Proven experience utilizing AI technologies to streamline workflows and improve business outcomes.
• Commitment to customer success and ability to establish technical credibility.

Nice to have

• Bachelor’s degree in Computer Science.
• ITIL or PMP certification.
• 5+ years of experience in Customer Success, Project Management, or TAM roles within a SaaS organization.
• Deep expertise in Linux and Mac platforms.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policy.
• Paid parental and adoption leave.
• Professional development opportunities for all levels.
• Vibrant office culture with global certification as a Great Place to Work.