Customer Success Specialist (Gamedev)

TL;DR

Customer Success Specialist (Gamedev): Delivering high-touch support to Second Life’s premium members with an accent on technical troubleshooting, platform expertise, and personalized engagement. Focus on resolving complex user issues, leveraging AI-assisted tools, and fostering long-term community growth within a virtual world environment.

Location: Must be based in the United States (Duluth-based role)

Salary: $19.47–$26.44 per hour

Company

hirify.global is a pioneer in the creator economy, best known for developing Second Life, a vibrant virtual world with a massive user-driven economy.

What you will do

• Provide exceptional support to Concierge and Premium Plus members via phone, chat, and tickets.
• Diagnose and resolve technical issues related to region performance and system functionality using backend tools.
• Lead virtual whiteboarding sessions to map out solutions and enhance team problem-solving.
• Utilize AI assistive technologies to manage escalations and improve support efficiency.
• Engage with the community across multiple platforms to encourage exploration of new features and events.
• Handle 50+ customer interactions daily while maintaining high satisfaction scores.

Requirements

• Must be based in the United States
• Extensive experience as a Second Life resident with deep knowledge of land management and the virtual economy.
• Minimum 6 months of experience in a Customer Success or Support role, preferably in tech or gaming.
• Exceptional verbal communication skills for real-time interactions and presentations.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Proficiency in CRM systems and remote collaboration tools.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement plan with company contributions.
• Eligibility for awards under the Equity Incentive Plan (EIP).
• Collaborative, remote-first culture with a focus on organizational health and strengths-based leadership.
• Opportunity to work at the intersection of established stability and startup-style innovation.