Senior Principal Forward Deployed Engineer (AI)

TL;DR

Senior Principal Forward Deployed Engineer (AI): Designing and operationalizing AI-powered customer experience solutions for strategic enterprises with an accent on AI orchestration and strategic transformation. Focus on bridging technical architecture with business KPIs, delivering rapid POCs/MVPs, and implementing responsible AI practices.

Location: Singapore (Flexible)

Company

hirify.global empowers more than 8,000 organizations worldwide to create the best customer and employee experiences using an AI-powered orchestration platform.

What you will do

• Partner with strategic APAC customers to design and operationalize AI transformation roadmaps and operational plans.
• Translate business KPIs into portfolio-level AI initiatives, assessing value, effort, and feasibility.
• Define and evangelize reference architectures, integration standards, and AI design patterns across customer ecosystems.
• Deliver rapid POC and MVP implementations using hirify.global Cloud AI Studio and Copilot.
• Integrate hirify.global AI components with customer CRM, ERP, and other third-party systems.
• Mentor customer and partner teams to build long-term AI maturity and self-sufficiency.

Requirements

• Bachelor's degree in Computer Science, IT, Business, Data Science or equivalent experience.
• 12+ years of relevant experience, including 5+ years implementing CX, CRM, or AI orchestration platforms.
• 3+ years in solution architecture, systems integration, or AI-enabled process design.
• Demonstrated experience with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP).
• Expertise in REST APIs, event-driven architecture, JSON, and SQL.
• Must be based in Singapore.

Nice to have

• Familiarity with industry verticals such as Insurance, Healthcare, Banking, Retail, or Public Sector.
• Experience with reporting and analytics tools like Tableau or Power BI.

Culture & Benefits

• Flexible-first culture designed to support diverse ways of working.
• Paid volunteer time and "August Free Fridays".
• Comprehensive growth opportunities through mentorship, learning programs, and leadership development.
• Well-being resources and regionally tailored programs for employees and their families.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five interviews total).