Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Providing proactive technical leadership and strategic support for enterprise customers with an accent on system integration and crisis management. Focus on directing incident response, optimizing system performance, and managing complex technical roadmaps for strategic accounts.

Location: Must be based in Germany (Hybrid: remote and on-site client meetings)

Company

hirify.global is a global leader in human- and agent-centric cybersecurity protecting data and AI agents across email, cloud, and collaboration tools.

What you will do

• Provide proactive technical leadership and strategic support to hirify.global’s strategic enterprise customers.
• Manage support interactions and act as an internal advocate to resolve customer escalations.
• Direct crisis and incident response, coordinating between account teams, operations, and engineering.
• Conduct regular client meetings, both remotely and on-site, to review system status and upcoming releases.
• Deliver executive presentations outlining system performance, ROI, and suggested forward courses of action.
• Design and implement solutions to complex problems within the customer's technical environment.

Requirements

• 4+ years of experience in professional services, sales engineering, senior support, or IT operations management.
• Technical knowledge of Linux, SMTP, MySQL, and data communication/networking concepts.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Fluent German speaker is mandatory.
• Proven track record of leading technical staff through crisis situations.
• Ability to work in Germany to facilitate necessary on-site client interactions.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment.
• Annual wellness and community outreach days.
• Global collaboration and networking opportunities.
• Culture rooted in belonging, purpose, and recognition.