Training Specialist

Location: Kosice, Slovakia

Salary: 3000+ EUR gross per month; base minimum pay of €32,976 annually.

Company

hirify.global is a Fortune 100 heavy machinery company with a digital and technology division that develops data-driven, connected-asset, telematics, analytics, and AI-enabled solutions.

What you will do

• Develop training materials, knowledge articles, curricula, and course content for customer support operations.
• Identify training needs, define training strategies, and deploy classroom, hands-on, and other training methods.
• Lead training for Cat Customer Support and coordinate new program launches and ongoing operations with global third-party contact centers.
• Build customer experience foundation training and ensure effective handoffs of training and quality activities to suppliers.
• Create and validate business requirements, translate them into functional requirements and user stories, define acceptance criteria, and obtain stakeholder signoff.
• Track metrics, support digital product launches, coordinate with internal departments and dealers, and travel globally for training activities when required.

Requirements

• Experience designing, developing, and delivering training courses and materials, preferably in a contact center or customer support environment.
• Knowledge of adult learning techniques, training operations, customer service, consulting, problem solving, and relationship management.
• Near-native English fluency is required.
• Experience with contact center operations, client services or account management, and business process outsourcing supplier relationships.
• Knowledge of Microsoft Teams, Word, PowerPoint, Excel, and Copilot.
• Ability to work with contact center tools such as Salesforce or Microsoft Dynamics 365, with schedule and shift flexibility across time zones.

Culture & Benefits

• Full-time position working with Slovakia-based engineering leadership and Cat Digital IT in the United States.
• Training and development opportunities focused on continuous learning and emerging technologies.
• Performance-related annual cash incentive and industry-leading pension plan.
• Five additional vacation days above the legislative requirement and attractive life insurance.
• Volunteering day and Multisport Card.