Service Transition Lead (Education)

TL;DR

Service Transition Lead (ITSM/Education): Ensuring new and changing IT services are introduced in a controlled, secure, and supportable manner with an accent on digital transformation and AI-driven initiatives. Focus on designing service acceptance criteria, coordinating readiness checkpoints, and aligning delivery teams with operational support.

Location: Hybrid (minimum 2 days per week in the Manchester office)

Salary: £54,300 – £60,700

Company

hirify.global is the largest provider of academic qualifications in the UK, focused on advancing education through large-scale examination and certification services.

What you will do

• Lead service transition across projects to ensure services are ready, supportable, and aligned at go-live.
• Define and secure service acceptance criteria and run readiness checkpoints.
• Collaborate with project teams and Enterprise Technology functions to prepare support teams and stakeholders.
• Coordinate the transition of new, changed, or retired services into live operations.
• Manage knowledge transfer and documentation updates during the transition process.
• Report on KPIs and success metrics to the Service Transition Manager.

Requirements

• Proven experience in service transition, service management, or IT project delivery.
• ITIL Foundation certification (ITIL Practitioner or higher preferred).
• Strong stakeholder management and influence skills, including handling challenging conversations.
• Experience leading transition and organisational design activity for managed service implementations.
• Must be based in or able to commute to Manchester for hybrid work (min 2 days/week).

Nice to have

• PRINCE2, Agile, or other recognized project management certifications.
• Experience in large-scale IT environments or regulated sectors such as the public sector or finance.

Culture & Benefits

• 35-hour working week with flexible, hybrid working arrangements.
• 25 days’ annual leave (rising to 30), plus Christmas closure days.
• Excellent pension scheme with up to 11.5% employer contribution.
• Exposure to high-profile, business-critical digital transformation programmes.

Hiring process

• Stage 1: Microsoft Teams interview.
• Stage 2: Face-to-face interview at the Manchester office.