Change Lead (Totalmobile)

Location: Warrington - Clearwater 3, United Kingdom

Company

hirify.global delivers innovative and sustainable solutions for complex infrastructure needs in the UK.

What you will do

• Develop and maintain change management strategies, plans, frameworks, methodologies, standards, governance, impact assessments, and interventions.
• Identify and engage stakeholders, build relationships with leaders, managers, and subject matter experts, and facilitate workshops, focus groups, and stakeholder meetings.
• Create targeted communications, key messages, presentations, briefing packs, and leadership communications, monitoring effectiveness throughout the change lifecycle.
• Own the Totalmobile learning ecosystem, including role-based curricula, instructor-led and virtual training, floor-walking, train-the-trainer and super-user programmes, videos, quick reference guides, and e-learning.
• Maintain Totalmobile user guides, standard operating procedures, process maps, FAQs, release notes, intranet content, HALO knowledge articles, self-service content, ticket categories, and request forms.
• Measure adoption and readiness, address resistance, analyse HALO ticket trends, report risks and benefits, and support sustainable behavioural and cultural change.

Requirements

• Proven experience leading organisational change within complex transformation programmes.
• Strong understanding of change management methodologies and frameworks, with experience delivering technology, process, or organisational transformation.
• Excellent stakeholder management, influencing, communication, facilitation, and presentation skills at all levels.
• Experience conducting change impact assessments and business readiness activities.
• Demonstrable experience designing, writing, and delivering end-user training for a business system using blended delivery methods.
• Strong technical writing skills, including user guides, standard operating procedures, and quick reference materials for non-technical audiences.
• Experience creating and maintaining content on an intranet, knowledge base, or similar self-service platform.
• Confidence using screen capture and video tools, e-learning authoring tools, and diagramming or process mapping software.
• Ability to manage multiple priorities in a fast-paced environment, with strong analytical and problem-solving skills.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Change Management certification.
• Experience in large-scale digital transformation programmes.
• Knowledge of Agile, Waterfall, or hybrid project delivery methodologies.
• Experience using change analytics and adoption measurement tools.
• Working knowledge of Totalmobile or a comparable mobile workforce management solution.
• Experience with HALO or another IT service management and knowledge base platform.
• Experience with mobile-first or field-based user groups.
• Training or learning and development qualification, such as CIPD, TAP, or equivalent.
• Project Management qualification such as PRINCE2, MSP, Agile, or PMP.

Culture & Benefits

• Full-time role supporting infrastructure solutions in the UK.
• Close collaboration with operational teams, communications teams, service desk teams, programme boards, and senior leadership.
• Focus on employee engagement, peer support, continuous improvement, and sustainable adoption.