CX Manager (SaaS)

TL;DR

CX Manager (SaaS): Managing high-demand strategic client accounts and streamlining support workflows with an accent on operational efficiency and client relationship management. Focus on embedding into client workflows, translating requirements into internal actions across departments, and implementing process improvements for high-volume accounts.

Location: Must be based in the Philippines

Company

hirify.global is a tech-enabled company specializing in AI-driven solutions for customer experience.

What you will do

• Serve as the primary CX owner for strategic, high-volume enterprise accounts.
• Embed into client workflows to anticipate needs and reduce reactive support volume.
• Translate complex client requirements into actionable tasks for Operations, Growth, and R&D teams.
• Identify recurring issues and implement process improvements or automation to scale service quality.
• Monitor account health and proactively mitigate risks while maintaining strong client relationships.
• Support senior CX team members by managing high-frequency requests and operational load.

Requirements

• Location: Must be based in the Philippines
• 3+ years of experience in Customer Experience or Account Management.
• Prior experience supporting high-volume or enterprise-level clients.
• English: Fluent written and verbal communication required
• Proven track record in managing complex stakeholders.
• Industry experience in SaaS, AI, or tech-enabled services.
• Knowledge of LLMs and NLP technologies.