обновлено 7 дней назад
Senior CX Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior CX Manager (AI): Managing strategic, high-volume client accounts in a Philippines-based, forward-deployed customer experience role with an accent on proactive account management, workflow optimization, and service quality. Focus on translating client requirements into cross-functional actions, reducing reactive support through automation, and mitigating account risks.
Location: Philippines-based, remote; Manila, Metro Manila
Company
provides AI and technology-enabled services for strategic, high-volume client accounts.
What you will do
- Own the customer experience for strategic, high-volume accounts.
- Work alongside senior CX team members and a CX Engineer to absorb recurring and high-frequency requests.
- Embed into client workflows to anticipate needs and reduce reactive support volume.
- Translate client requirements into coordinated actions across Operations, Growth, and R&D.
- Identify recurring issues and implement process improvements or automation.
- Monitor account health, maintain client relationships, and proactively mitigate risks.
Requirements
- 3+ years of experience in Customer Experience or Account Management.
- Experience supporting high-volume or enterprise clients.
- Strong stakeholder management, communication, organization, prioritization, and problem-solving skills.
- Fluent English, written and verbal, required.
- Comfort working in a fast-paced environment.
- Experience in SaaS, AI, or technology-enabled services is required; knowledge of LLMs and NLP is expected.
Culture & Benefits
- Remote, forward-deployed work based in the Philippines.
- Close collaboration with CX, Operations, Growth, and R&D teams.
- Opportunity to improve scalable workflows while maintaining high service quality.
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