Intermediate Help Desk Specialist

Location: Remote, Texas, United States

Salary: $48,000–$54,650 per year

Company

hirify.global provides scalable HR services and technology solutions to businesses across the United States.

What you will do

• Provide first-tier support for technology-related issues.
• Enter call data and trouble-ticket reports into the database.
• Track unresolved tickets and escalate them according to established procedures.
• Maintain current knowledge of products and support policies to provide accurate technical solutions.
• Participate in training sessions, workshops, and projects that improve help desk quality and efficiency.
• Support special product-related issues and maintain client trust in the help desk service.

Requirements

• Three to five years of experience in computer systems, IT support, or an IT help desk environment.
• High school diploma or equivalent.
• Excellent customer service, interpersonal, telephone, oral, and written communication skills.
• Thorough understanding of trouble-ticket processes and strong organizational skills.
• Basic knowledge of telecommunications, networks, desktop systems, and peripheral devices.
• Working knowledge of Microsoft Windows, Microsoft 365, Teams, Exchange, Mac operating systems, Ethernet, TCP/IP, and IP.

Culture & Benefits

• Remote work flexibility.
• Continuous learning, mentorship, and ongoing training opportunities.
• Paid time off and medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours and an inclusive workplace culture.