Intermediate Help Desk Specialist

TL;DR

Intermediate Help Desk Specialist: Providing first-tier technical support for technology-related issues with an accent on ticket management, customer service, and system troubleshooting. Focus on maintaining high client trust, escalating complex issues, and ensuring accurate resolution of technical problems.

Location: Must be based in the U.S. (Remote, Texas)

Salary: $48,000 – $54,650

Company

hirify.global provides a comprehensive suite of scalable HR solutions and technology services for businesses nationwide.

What you will do

• Provide first-tier support for technology-related issues.
• Enter call data and trouble tickets into the database.
• Track unresolved tickets to ensure proper escalation based on established guidelines.
• Maintain current knowledge of product offerings and support policies.
• Participate in team projects to enhance help desk service quality and efficiency.
• Assist in training workshops and special product-related issues.

Requirements

• High School Diploma or equivalent required.
• 3-5 years of experience in IT support or help desk environments.
• Must be based in the U.S.
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Basic understanding of telecommunications, networking, and desktop environments.

Nice to have

• Experience with AIX, Microsoft Exchange, and Microsoft M365.
• Knowledge of PBX, voice mail, and peripheral devices.
• Familiarity with Ethernet and TCP/IP protocols.

Culture & Benefits

• Flexible work arrangements for over 80% of roles.
• Comprehensive medical, dental, and vision benefits.
• Generous paid time off and paid volunteer hours.
• Continuous learning programs, mentorship, and ongoing training.
• Inclusive work environment focused on employee well-being.