Customer Service Technology Specialist (Enablon)

Location: USA — Philadelphia, PA; hybrid attendance required 8 days per month at a hirify.global office in the Central or Eastern time zone.

Salary: $63,200–$108,200 USD per year, plus eligibility for a bonus.

Company

hirify.global provides professional information services, software tools, content, and services, with Enablon delivering sustainability, environmental health and safety, and operational risk management software.

What you will do

• Provide post-deployment technical support for enterprise Enablon software solutions.
• Qualify, track, and resolve customer requests through expertise, configuration, development, testing, and troubleshooting.
• Support quick-win requests and mini agile implementation projects lasting from several weeks to over a month.
• Perform advanced troubleshooting, collaborate on escalated issues, and provide step-by-step installation guidance.
• Analyze recurring issues and recommend improvements to support systems, procedures, and processes.
• Maintain support documentation, conduct customer follow-ups, and train new employees on technical support procedures.

Requirements

• Bachelor’s degree or equivalent related work experience.
• 2–3 years of experience in the IT domain.
• Experience diagnosing and resolving a broad range of technical issues.
• Ability to guide customers clearly and ensure thorough issue resolution and satisfaction.
• Ability to collaborate with peers, identify patterns in technical issues, and support technology improvement projects.
• Ability to work in the required hybrid arrangement and attend a hirify.global office in the Central or Eastern time zone.

Culture & Benefits

• Supportive small-team environment with opportunities for growth and professional development.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• In-person interviews may be required, including onsite attendance at a hirify.global office.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Candidates must participate without AI tools or external prompts; AI-generated responses or third-party support may result in disqualification.