Technical Support Specialist - Weekday Overnight - Government

Location: Remote from the United States; U.S. citizenship required. Monday–Friday overnight shift from 11:00 PM to 8:00 AM Central US Time. The first 3 months require an 8/9-hour Monday–Friday shift from 8:00 AM to 5:00 PM Central US Time. Travel up to 10% and on-call coverage may be required.

Salary: $54,000–$80,000 per year, plus an annual performance bonus, long-term incentives, and compensation differentials for the overnight shift and Public Trust clearance.

Company

hirify.global develops software products including the hirify.globalOne Government platform.

What you will do

• Provide phone and email technical support to technical and non-technical customers.
• Diagnose, troubleshoot, repair, and debug complex software, networked, and server-based issues.
• Use SQL applications and tools to run basic queries and investigate incidents.
• Create, categorize, monitor, update, escalate, and resolve customer support tickets.
• Maintain accurate activity and interaction records in Salesforce and meet service-level agreements.
• Partner with senior team members and other teams to resolve incidents and maintain service quality.

Requirements

• Customer support experience with direct customer contact by phone and email.
• Experience troubleshooting complex issues and understanding customer expectations.
• Experience with SQL and the Windows platform.
• U.S. citizenship is required.
• Public Trust clearance must be obtained to support the hirify.globalOne Government product; additional federal background screening may apply.
• Availability for the required overnight Central US schedule, onboarding schedule, and potential on-call coverage.

Culture & Benefits

• Remote work with structured weekday overnight hours.
• Competitive, fair, and equitable compensation practices.
• Annual performance bonus and long-term incentives.
• Additional compensation differentials for overnight work and Public Trust clearance.
• Performance goals focused on customer service and technical support metrics.