Employment Resource Advisor/Financial Supports Clerk

TL;DR

Employment Resource Advisor/Financial Supports Clerk: Supporting clients in the WorkBC Centre Self-Serve area with eligibility screening, job search and employability resources, and financial supports administration with an accent on accurate case documentation and risk-mitigated handling of client funds. Focus on delivering consistent client intake and guidance, maintaining float reconciliations, and ensuring receipts and invoices are correctly recorded in ICM and transmitted to CFMS.

Location: Burnaby, BC (Metrotown Centre)

Salary: $50,365 annually

Company

hirify.global partners with governments and local agencies across Canada to create sustainable employment opportunities.

What you will do

• Assist with initial eligibility determination, identity verification, and client sign-in.
• Support clients and Employment Consultants with documentation signing and attaching materials to ICM cases.
• Screen clients for readiness to use self-serve resources and determine eligibility for self-serve vs. case management services.
• Provide self-serve support to access computers, internet, relevant software, Labour Market Information, and communication tools.
• Administer financial supports (e.g., gas cards, transportation, food supports), ensuring receipts are collected and uploaded to ICM and funds are transmitted to CFMS.
• Manage the centre float, including monthly and yearly reconciliations, and maintain inventory of non-financial supports with proper invoicing and proof of payment.

Requirements

• Demonstrated experience in customer service and resolving issues in person and in a virtual service delivery environment.
• Experience working with individuals with complex barriers and diverse cultural backgrounds.
• Knowledge of the local labour market, community resources, and government programs.
• Knowledge of job search techniques and career development, including issues related to unemployment.
• Strong digital literacy, including Microsoft Office Suite.
• Ability to work in the office and at home on a weekly rotation schedule, including set working hours (Mon–Thu 10:30am–6:30pm; Fri 9:00am–5:00pm) and completion of a criminal record check.

Nice to have

• Post-secondary certificate, degree, or diploma in a relevant field (e.g., career/employment development, business administration, commerce, bookkeeping, accounting, administrative assistant, human resources).
• Experience with provincial government and online tools such as Integrated Case Management and Online Employment Services databases.
• Proficiency in French and/or other languages in addition to English.

Culture & Benefits

• Work from home and a competitive starting salary of $50,365 annually.
• Ongoing learning and development opportunities.
• Generous time-off policies supporting work/life balance.
• Work that makes a difference through employment-focused services.

Hiring process

• Application review followed by interview steps as part of the recruitment and selection process.
• Criminal record check required as part of onboarding.