Client Success & Retention Supervisor (B2B)

TL;DR

Client Success & Retention Supervisor (B2B): Managing dealership account recovery and long-term retention strategies with an accent on discovery calls, conflict resolution, and CRM documentation. Focus on building professional relationships with decision-makers and collaborating across departments to resolve operational challenges.

Location: Must be based in the US (Remote, 8:30 AM–5:00 PM EDT).

Company

hirify.global is a professional services provider facilitating remote staffing solutions for global businesses.

What you will do

• Contact dealership partners to recover lapsed accounts and identify service issues.
• Conduct discovery calls to understand operational challenges and client concerns.
• Develop and implement account recovery and retention strategies.
• Collaborate with Sales, Operations, and Leadership teams to resolve critical issues.
• Track all interactions, outcomes, and feedback within the CRM system.
• Prepare reports on client trends, risks, and process improvement opportunities.

Requirements

• Minimum 3 years of experience in B2B account management, sales, or customer retention.
• Proven ability to retain clients and resolve complex customer concerns.
• Excellent English communication skills, both spoken and written.
• Proficiency with CRM systems and office productivity software.
• Ability to work independently in a remote environment during EDT business hours.
• Supervisory or team leadership experience is highly desirable.

Nice to have

• Experience working with automotive dealerships.
• Familiarity with Salesforce, HubSpot, or Zoho.

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.
• Opportunity to work in a structured, full-time B2B environment.